CAREERS

Position Title: Director of Client Services
Department: Client Services
FLSA Classification: Exempt
Reports to: COO
Positions Supervised: Customer Service Coordinators and Project Coordinators

Position Summary:

The Director of Client Services is responsible for leading the Client Services department while remaining actively engaged in client order management. Approximately 30% of the role is dedicated to direct client order responsibilities, with the balance focused on leadership, team performance, accountability, process improvement, and the future development of the Client Services function. As a hands-on leader, this role leads, manages, and holds the team accountable; develops measurable goals & performance standards; and builds strong relationships with both internal and external stakeholders. The Director is expected to be organized, self-driven, strategic, and hands-on, with a strong focus on operational excellence, team development, accountability, and continuous improvement.

Key Responsibilities:

• Lead, manage, and hold accountable the Client Services team to achieve department, company, and individual performance expectations. 

• Maintain direct responsibility for client order management and related Client Services work approximately 30% of the time, serving as a working leader and helping balance team capacity as needed. 

• Manage and balance the Client Services workload to ensure accuracy, responsiveness, service quality, and optimal team capacity. 

• Responsible for the full lifecycle (recruit, hire, onboard, train, develop, coach, and, when necessary, offboard) of Client Services team members in partnership with Human Resources and the COO. 

• Develop, implement, and manage team performance metrics, individual goals, department goals, and bonus/incentive structures that reinforce accountability and desired business outcomes. 

• Conduct regular one-on-one meetings with team members to review performance, development, workload, goals, and accountability. 

• Lead the Client Services Level 10 Meeting and ensure issues, scorecards, Rocks, action items, and departmental priorities are actively managed and resolved. 

• Develop the future vision, structure, responsibilities, and operating model of the Client Services role and department in alignment with Company strategy and ongoing business needs. 

• Develop and implement processes, procedures, standards, and training that improve efficiency, accuracy, consistency, and the overall client experience. 

• Own and manage the Client Services relationship with strategic external partners and technology/service providers (Avanto, etc.) and lead process changes involving partners. 

• Develop a hands-on understanding of the Order Management system and lead continuous improvement, adoption, training, and process optimization related to system functionality. 

• Monitor department performance, research issues and root causes, and implement corrective actions when service levels, processes, or results do not meet expectations. 

• Build and maintain strong working relationships with internal and external stakeholders in support of Client Services and Company objectives. 

• As a member of the Company’s leadership team, participate in monthly leadership meetings, strategic planning sessions, organizational quarterly meetings, and other cross-functional meetings as required. 

• Participate in customer meetings and presentations when leadership involvement, operational expertise, or Client Services representation is beneficial. 

• Develop and manage the Client Services budget, resource plan, capacity needs, and performance goals. 

• Maintain all records and sensitive employee, client, and Company information in complete confidentiality. 

• Other duties as assigned by the COO. 

 
Qualifications

Required

• High School Diploma/GED  

• Minimum of five (5) years of customer service, order management, or related operational experience 

• Minimum of three (3) years of supervisory/management experience with demonstrated accountability for team performance 

• Demonstrated ability to lead, manage, coach, and hold a team accountable to measurable goals and performance standards 

• Excellent listening, communication, and presentation skills (verbal and written) 

• Experience in developing performance metrics, goals, scorecards, and incentive/bonus structures 

• Experience in conducting effective one-on-one meetings, team meetings, and performance conversations

• Strong process improvement, change management, and problem-solving skills 

• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook) 

• Ability to work independently, prioritize competing demands, and act with urgency while maintaining acute attention to detail 

• Strong organizational skills, strategic thinking, and high attention to detail 

Preferred

• Bachelor's degree 

• Prior experience in the furniture industry 

• Experience working with order management systems, technology partners, or outsourced service providers 

• EOS / Level 10 meeting experience or similar operating-system leadership experience 

Corporate Environments of Georgia is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. CE is also committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation to participate in the job application or interview process, please contact our offices directly. All qualified individuals meeting the requirements of the role are encouraged to apply.

Position Title: Architectural Solutions Project Designer
Department: Architectural Solutions
FLSA Classification: Exempt
Reports to: Director of Architectural Solutions
Positions Supervised: None

Position Summary:

Responsible for providing quality design work to clients in a timely manner, and within budget, to ensure a high level of customer satisfaction. This is a client facing design position that will have the opportunity to cross-train in project management and be expected to work toward a successful team experience.

Key Responsibilities:

• Manage adherence to project schedule, internal budget, customer’s project budget, design task completions, and quality of design work.

• Ensure complete and accurate transmittal of project planning data to order entry along with project management assist.

• Understand Local building codes, ADA regulations, National Electrical Code, etc.

• Understand architectural product, including order preparation, project management, order management, and delivery/installation.

• Manage changes and revisions with costs in mind.

• Strong personal leadership abilities including meeting management, facilitation, negotiation, conflict resolution, collaboration and prioritization

• Execute drawings and pricing utilizing DIRTT software ICE

• Experience with Architectural Construction detailing and coordinating MEP consultants.

• Other duties as assigned

 
Qualifications

Required

• BS, BA or BFA degree in interior design, architecture

• Proficiency in Revit, CAD, MS Project, and Procore

• Additional experience in design-build process and offsite construction methods

• Advanced communication abilities, both verbal and written

• Understand construction documents

• Demonstrate strong communication skills

• Attention to detail, and strong organizational skills

Preferred

• Proven sales ability with knowledge of business practices

• Experience in Prefab Software ICE- DIRTT Environmental Solutions

Corporate Environments of Georgia is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. CE is also committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation to participate in the job application or interview process, please contact our offices directly. All qualified individuals meeting the requirements of the role are encouraged to apply.

Position Title: Project Designer
Department: Design
FLSA Classification: Exempt
Reports to: Director of Design
Positions Supervised: None

Position Summary:

The Project Designer provides design services to dealership customers, including but not limited to site/inventory verifications, programming, space planning, typical development, furniture specifications, material selection, installation drawings, and site-to-plan review. This individual collaborates with Sales, Client Services, Design, and installation firms, as well as customers, to ensure accurate plans and specifications.

Key Responsibilities:

• Design process: work with salesperson, customer, and Designers to create and present plans that meet client's needs and budget 

• Site review: measure site, check plan-to-site accuracy, inventory existing product, produce as-built drawings/specifications, reconfigure as needed 

• Specification: prepare drawings for installation, generate product specifications, verify specifications against plans, use electronic specification program 

• Manage changes and revisions throughout the design process 

• Support product proposal presentations to customers 

• Keep electronic project documentation, including key decisions, conversations, approvals, sign-offs, and meeting notes 

• Communicate regularly to customer and dealership regarding design project status 

• Other duties as assigned by the Director of Design 

 
Qualifications

Required

• BS or BFA in Interior Design 

• Experience with Auto CAD / Revit 

• Proactive approach to problem-solving and offering solutions 

• Detail-oriented and possess strong organizational skills 

• Capability to manage multiple projects and prioritize effectively 

• Excellent verbal and written communication skills 

• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Project, Outlook)

• Knowledge of commercial furniture and planning standards 

Preferred

• 1 to 5 years of previous contract furniture industry experience 

• Experience with CET and/or CAP 2020 Studio 

Corporate Environments of Georgia is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. CE is also committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation to participate in the job application or interview process, please contact our offices directly. All qualified individuals meeting the requirements of the role are encouraged to apply.